If, after purchasing an electricity top-up, you see a cancellation notice in your transfer history, this means that a technical problem did not allow your order to be finalized on the electricity supplier's servers, resulting in the cancellation of this purchase. 😟
It is possible that this type of incident occurs when the electricity meter number has not been entered correctly. We therefore recommend that you double check the meter number provided by the owner of the electricity meter!
We understand how frustrating this can be, and would like to apologize for the situation. Please be assured that we are doing everything we can to resolve this issue as quickly as possible. Please be patient and try again later.
Please note that your bank account will not be charged for this top-up, and the attempted purchase will disappear from your bank statement within a few days.
We would like to reassure you that your satisfaction as a customer is our priority, and we are working hard to rectify this situation as quickly as possible.