This page will answer the most frequently asked questions to help you understand and use our service.
1. What is this new service?
Our service currently covers the purchase of recharge codes for prepaid electricity meters. Here are the prepaid electricity meters concerned:
Isago in Mali
Woyofal in Senegal
These top up vouchers are used to recharge prepaid electricity meters and supply electricity to your relatives living in the country.
2. What version of Libon do I need to use this service?
To use our prepaid electricity top up code purchase service, you must have the latest version of the Libon app installed on your device. Be sure to update the app before making a purchase.
3. How can I use the top-up coupon I have purchased?
Once you have purchased a top-up voucher, you must pass on the code received to your recipient in the country concerned. Your recipient will then have to enter the top-up code on their prepaid electricity meter to benefit from the amount associated with your purchase.
Make sure you give your recipient the necessary instructions to use the code correctly.