You may not see your minutes credited to your Libon account or receive a purchase refused or failed message.
If you pay directly by bank card, as long as you have not seen the green pop-up of a successful purchase in Libon, no debit has been made to your bank account. It is very likely that you have not completed your order and the payment has failed.
If your purchase has been completed, please contact us and send us a copy of the receipt sent to your email so that we can check the transaction and credit your minutes.