Want to cancel a transfer you just confirmed? Don’t worry — the solution is right here.
My transfer is blocked.
If your transaction remains blocked, please contact our support so we can cancel it.
In this case, the transaction will be canceled and not refunded. It will disappear from your bank statement within the next few days.
The funds are still in your bank account, but temporarily blocked.
If you do not complete the identity verification, the transaction will be cancelled and the funds will be automatically returned to your account within 72 hours.
My transfer is completed.
Once the transaction has been finalized, it cannot be modified. Please double-check your beneficiary’s details carefully to avoid any mistakes.