If this information appears in your transfer history after you have made your credit transfer, this means that a technical problem has occurred on the operator's servers, causing the transfer to be cancelled 😟
We understand how frustrating this can be, but we assure you that we are doing everything we can to resolve this problem as quickly as possible. Please be patient and try again later.
Please note that your bank account will not be debited for this failed transfer and the attempted purchase will disappear from your bank statement after a few days. We would like to reassure you that we attach great importance to your satisfaction as a customer, and we are working to rectify this situation as quickly as possible.