Do you need help or more information?
Our support team is available online or by phone to answer all your questions.
📞 How to call the support team?
Our team can be reached at +33 1 59 13 46 29 (price of call to a international landline number).
📅 What are our support hours?
Our team is available everyday, Monday to Sunday (excluding holidays and exceptional closures)
🕒 Is the team available 24/7?
Unfortunately not... 😞
👉 But no worries: if we aren't available, you can always reach us via the Help menu on your app. Our virtual agent will answer your questions or, if needed, redirect you to an agent first thing in the morning.
🌍 In which languages can I speak to the team?
☎️ Our team can provide phone assistance in French, Wolof and Bambara.
💬 ✉️ You can also send us a message or email in English, French, German, Spanish, Italian, Dutch and Portuguese