To protect your account and prevent fraud, you will be asked to verify your identity by providing one of the following documents:
A valid EU ID Card or European Residence Permit
A valid Passport
Please note that the identity verification process is faster with documents issued by the European Union.
⚠️ Please note that Visas and Visa applications are not accepted for identity verification
I have one of these documents but my identity verification was rejected
If this is the case, here are the main reasons why your document may have been refused:
Document cropped, or zoomed in on your name or address: Make sure the entire document is visible.
Blurred or poorly lit photo: Take the photo in good lighting so all details are clear and legible.
Scanned document or copy: Make sure you use the original of your identity document.