My calls are dropped, what can I do?
Place your calls without the data saver enabled
To be able to use your Libon app and avoid dropped calls, we strongly advise you to disable your phone's data saver.
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-005jpg_1yv6i9j.jpg)
Why is that?
When the data saver is enabled for your data connection, if you don't have access to your Wifi network your calls may drop after a few seconds.
In that case, you should authorize Libon to disable it or to use your Wifi connection if the data saver is on.
How should I proceed?
When connected on mobile data to place Libon calls, you will get this popup
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20220628-100233libon_pe6du8.jpg)
Tap Whitelist Libon
The menu Application data usage will open
Enable the two last options, as descibed here:
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20220628-101330setti_17uqrgr.jpg)
A different method to authorize Libon to use background data usage while the Data saver is on:
On your phone's main screen, open Settings
Tap Apps
Select Libon on your app listing
Tap Mobile data
Enable the two last options: Allow background data usage and Allow data usage while Data saver is on
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-006jpg_11hzisv.jpg)
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-007jpg_176ew1r.jpg)
Any questions? Chat with us by pressing the icon on the right 🙂
To be able to use your Libon app and avoid dropped calls, we strongly advise you to disable your phone's data saver.
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-005jpg_1yv6i9j.jpg)
Why is that?
When the data saver is enabled for your data connection, if you don't have access to your Wifi network your calls may drop after a few seconds.
In that case, you should authorize Libon to disable it or to use your Wifi connection if the data saver is on.
How should I proceed?
When connected on mobile data to place Libon calls, you will get this popup
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20220628-100233libon_pe6du8.jpg)
Tap Whitelist Libon
The menu Application data usage will open
Enable the two last options, as descibed here:
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20220628-101330setti_17uqrgr.jpg)
A different method to authorize Libon to use background data usage while the Data saver is on:
On your phone's main screen, open Settings
Tap Apps
Select Libon on your app listing
Tap Mobile data
Enable the two last options: Allow background data usage and Allow data usage while Data saver is on
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-006jpg_11hzisv.jpg)
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/capture-007jpg_176ew1r.jpg)
Any questions? Chat with us by pressing the icon on the right 🙂
Updated on: 28/06/2022
Thank you!