Articles on: My Libon purchases
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How do I request a refund for my purchased minutes ?

According to Article L121-20-12 of the Consumer Code, you have the ability to exercise your right of withdrawal within fourteen (14) days from the date of purchase of Libon minutes. According to the same article, you give up your right of withdrawal as soon as you use all or part of the minutes included in the purchased Pack.

You made your purchase with your Google Play account, Apple Pay or by credit card: please send us an email with a copy of your invoice and the phone number associated with your Libon account.

⚠️ If you have validated a Libon Transfer of credit to top up the SIM card of a prepaid number of your loved ones, please check this link to have more information

Any questions? Chat with us by pressing the icon on the right 🙂

Updated on: 03/03/2023

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