My purchase hasn't been credited, what should I do?
It might happen that you do not see your minutes credited to your Libon account or that you receive a rejected or failed purchase error message.
If you pay by credit card directly, as long as you have not seen the green pop-up of a successful purchase in Libon, no debit has been made to your bank account. It is very likely that you have not completed your order and the payment has failed.
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20230221133309libon_etorl3.jpg)
If your purchase has been completed, please contact us and send us a copy of the invoice received by email so we can verify the transaction and credit your minutes.
Have more questions? Chat with us by pressing the icon on the right 🙂
If you pay by credit card directly, as long as you have not seen the green pop-up of a successful purchase in Libon, no debit has been made to your bank account. It is very likely that you have not completed your order and the payment has failed.
![](https://storage.crisp.chat/users/helpdesk/website/6c3b497f3768a800/screenshot20230221133309libon_etorl3.jpg)
If your purchase has been completed, please contact us and send us a copy of the invoice received by email so we can verify the transaction and credit your minutes.
Have more questions? Chat with us by pressing the icon on the right 🙂
Updated on: 03/03/2023
Thank you!