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It might happen that you do not see your minutes credited to your Libon account or that you receive a rejected or failed purchase error message.

If you pay by credit card directly, as long as you have not seen the green pop-up of a successful purchase in Libon, no debit has been made to your bank account. It is very likely that you have not completed your order and the payment has failed.



If your purchase has been completed, please contact us and send us a copy of the invoice received by email so we can verify the transaction and credit your minutes.

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