Articles on: Electricity
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My electricity top-up purchase has failed. What should I do?

If, after purchasing an electricity top-up, you notice a cancellation notice in your transfer history, this means that a technical issue prevented the finalization of your order on the electricity provider's servers, which led to the cancellation of this purchase 😟

Such an incident could occur when the electricity meter number has not been correctly entered. We therefore invite you to check the meter number provided by the owner of the electricity meter once again!

We understand how frustrating this can be, and we want to apologize for this situation. We assure you that we are doing everything we can to resolve this issue as soon as possible. Please bear with us and try to carry out the operation again later.

Please note that your bank account will not be charged for this top-up, and the transaction will be refunded very quickly. We want to reassure you that your satisfaction as a customer is our priority, and we are working to rectify this situation as soon as possible.

Do you have any additional questions? Contact us via chat by clicking on the icon located on the right side of your screen. We are here to help you πŸ™‚

Updated on: 20/06/2023

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