To improve call quality, we’ve launched a new feature called Local Calls, which lets you use your Libon minutes without needing an internet connection.
Requirements
At the moment, Local Calls are available only to English-speaking users in the United States 🇺🇸 and Canada 🇨🇦.
Unfortunately, this feature is not yet available in the UK. 🇬🇧
⚠️ Before activating Local Calls, please make sure you have an unlimited mobile plan with your mobile carrier that includes calls to landline numbers in your country.
🇺🇸 If your phone number is from the United States, your plan must include calls to U.S. landlines.
🇨🇦 If your phone number is from Canada, your plan must include calls to Canadian landlines.
Why?
To enable this feature, Libon uses an American or Canadian landline number (+1…) as an access point. This number is used to route your calls through the traditional telephone network (GSM).
Please make sure that your mobile carrier does not charge additional fees for calls to landline numbers.
To activate this feature on your Libon account, please contact our support team. 🤝
Activate the Local Calls feature from your app
From your Profile > Call Settings, turn off the Automatic option.
If you enable both Wi-Fi/Data and Phone Line, the app will offer you both options for each call. This allows you to try the second option if the first one does not work properly.
⚠️ Warning: If the Phone Line option is the only one enabled, all calls will go through the regular phone network (GSM) instead of the Internet.
Start your call from the app
To place a call, select the contact you want to call, then tap Operator Network.
On iPhone, confirm your call by tapping the blue Call +1… button.
On Android, the call will start automatically without any confirmation.
Rest assured, this landline number is not the number you are calling. It is used only to route your call through the GSM network.
Your call will then be transferred to your phone’s native calling app, meaning the regular call screen, without going through Libon.
This call uses minutes from your Libon account. 🥳
Although the connection goes through our telephone server, only your Libon minutes will be deducted, not the minutes from your mobile plan.